For any digital transformation journey to be successful, it needs to have the right tools. We have divided the tools into three main components which we will be sharing with you in this blog.

Identifying the three main components…

1) Infrastructure

The first step for digital transformation is building the right infrastructure. You need to build a data center or you can use a cloud offering. After having the right hardware ready and in order to complete your infrastructure system, you need to acquire the right core applications. You will need to have a mail server, fileserver, firewalls, identity server, and so on. Once you build your infrastructure you can go to the next level.

2) Business Application

The second component needed in your toolset is business application. For a digital transformation to be successful it needs to impact the business. Business units will have different business needs, you will need to acquire the needed business application for each one of them. For example you will need a business app for customer service. You will need another business app for correspondence management and so on…

3) Smart Application

The third component in your toolset is the smart application. You will need to use cognitive services to ease the work of employees and make it more efficient. For example you will need documents classification and OCR to minimize the human interaction and eliminate human error in the process of capturing data and documents.

Having the right tools is not always enough for the success of the digital transformation journey. Management and culture play an essential role in the success of the transformation process. You will need the buy-in of the management to ensure getting the support of the employees and departments to avoid any internal obstacles.

Although management involvement is very important, people always will resist the change because “the devil you know is better than the devil you don’t”. For example every time WhatsApp or Facebook release a new updated version, people will immediately start complaining about the new features. They simply don’t like the change. Understanding the culture, providing ease of transfer and a sense of safety, and adapting accordingly are key factors in success.

Your implementation approach should be your master plan based on all the variables we have discussed (tools , culture, management needs, etc…) try to be as agile as possible. Create awareness for your plan and make sure to set expectations. Explain to people the benefits of the digital transformation and how it will make their life easier. Try to report the status regularly to the management to keep them informed, you don’t want to lose their support.

Intalio has come a Long Way!

Intalio supports companies and organizations around the globe by helping them achieve digital transformation while in compliance with the established rules and regulations. We help them build and manage content-driven processes that support a wide range of business opportunities.

If you’re unsure of where to start your digitization journey or you’ve got some problems or challenges that you’d like to share, then please share them with us and we will put you on the right path!

Get in touch

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The Data Transformation Journey –

Today data is seen as a critical enterprise asset and analytics as a vital capability. Therefore, when any organization considers digitizing their workflow, they need to start with implementing a full-scale Big Data and Analytics solution to firstly control and make sense of the information available.

While many organizations recognize the potential of data and analytics, some are still stuck in the traditional business model, while the rest understand the potentials but are failing to make the commitment to correctly manage their information. Our experts at Intalio have summed up the key parts to get on the right track with digital transformation by setting a data strategy.

Developing a Data Strategy –

Valuable business assets need to be strategically approached by organizations. The starting point is to ask yourself as a business, what is it you want to achieve, what are the key challenges, and most importantly, what does your organization want to use the data for?

Identifying uses for data –

• Understand your markets.
• Offer a customized experience.
• Fine-tune your current services and other offerings.
• Improve your own business operations, for example, better marketing.

Secondly, you will need to identify what type of data do you need for each of the uses above. Depending on who your customer is, you will revert to the different data sources while taking into consideration legal requirements, GDPR law, as a good example, to extract and then analyze, making proper sense of the data at hand.

Turning the Data into Insight –

Understanding a particular behavior or trend in any given data requires a thorough analysis using advanced analytical tools to allow you to turn data into insight. Many organizations are stuck in the loop of generating generic reports and are not making insightful connections, while others have perhaps deployed a tool but not the right one. Few are the organizations ahead, but those that are, are definitely setting the bar higher by gaining competitive advantage.

Elevate Your Organizations Value –

Having an analytics and data strategy is important, but how do you become in the lead without wasting your money and immediately seeing the returns on your investments? Here are some tips and tricks:

• Clearly establish the role data and analytics play within the larger scope of the organizational transformation strategy
• Ensure everything produced by your organization is translated into hard metrics and measures
• Always look for constant improvements by understanding what drives your performance.
• Focus on what is needed only so you strengthen best practices and outputs.

Data Transformation is key to generate proper analytics and insights to accordingly elevate an organization’s value. Whether it comes before or after other solutions, the process is essential.

To show you how powerful and important these technology tools are, here are some examples of how they are used by different businesses from various industries.

In retail, for example, employees can extract the purchase history of their customers to use this data to create a more personalized experience, by showcasing items similar to the bought items, or items of interest.

In the health industry, patient records can be closely monitored and analyzed to suggest to patients some necessary tests be done, appointments to be taken, health habits to be added. The total history can be extracted to measure certain metrics like the progression of health and so on.

As for the public sector, AI embedded technology can do wonders! Real-time traffic data can be extracted to provide real-time information about traffic congestion. Moving onto more advanced uses like going into details about road quality and minimizing road accident rates using a data-driven smart transportation system within smart cities.

Giving value to your organization might sound like an exhausting job to do. However, having over 30 years of experience in content services, Intalio is able to allow your company to instantly take forward-looking decisions and compete in the emerging “digital economy” through advanced content solutions allowing your data and analytics to become the main aspects of your enterprise strategy and focus.

Collect, measure, and build with Intalio as we provide optimal information governance through a fully-featured, AI-powered set of services employing the latest technologies and transforming the way your enterprise incorporates content.

Get in Touch with our expert team!

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The current pandemic was a real test for most businesses to really check if they are able to quickly adapt to emerging market changes and unpredicted external changes. Did your business make it through the pandemic? How agile did your business turn out to be?

The Covid19 pandemic definitely accelerated digital transformation of most companies however achieving business agility through digital services was a need all along. There was always a need for businesses to deploy innovative practices and services however the focus shifted from leveraging scale and market-share, to more agility and better decision-making.

The Breaking Point –

Business agility does not happen overnight and most definitely not by accident. Realizing the possibility in having digital disruptions, organizational schemes need to be accompanied by a scalable and sustainable solution. In the digital era, organization professionals thrive during challenging times by creating a “smart” company through shifting their focus onto:

• Company strategy

Setting a company strategy to quickly adapt to business change instead of rapid software development and growth, making it’s a more agile business.

• Data produced

Data produced by the organization should not be going to waste but instead, Data can be collected and stored for access later on when needed.

• Insightful decision making

Having the data alone at hand and not making any use of it is pretty much useless. Therefore, the data stored should be made use of through advanced analytical tools.

In other words, you can have the latest most sophisticated digital tools but failing to manage your organizations information properly will not ensure business agility but instead very temporary short-term rewards.

Achieving Business Agility –

Every company today is seeking to become fit by freeing itself from the restraints of legacy thinking and focusing on empowering customers and embedding latest technologies into their workflows.

With that being said, digital transformation is not just a simple shift to automated workflows, but instead is an ongoing process of continual change to achieve and maintain business agility. In order to achieve business agility through digital solutions, organizations need to ask themselves many questions, here are some to put you on the right track: How can we deliver continuous innovation to customers while having a smooth internal process? What is the transformation needed to accommodate to marketplace changes and shifting customer and consumer needs? What is our infrastructure missing? What is the best way to produce tangible results? Are you using data produced in an efficient way?

To identify whether your business is agile, you would want your organization to have the following traits:

• Not only about talking, but keener on acting through the actual practical implementation of the company strategy.
• Treat your client like royalty! Being focused on your customer throughout the whole buying process and taking customer comments seriously.
• Encourage cross-functional collaborations between various teams at the office to ensure business process transparency for minimal to no mistakes.
• Become so aware of the changing digital age that you become an expert at fast decision making.
• Using the latest innovative technology such as Business intelligence tools, Advanced data analytics tools and so on to stay on top.

At Intalio, we increase your business agility as we focus on the actual agility procedure by making your company more responsive to todays challenges. Firstly, by communicating with your teams the need for change and what is being achieved through change so employees do not end up fearing or resisting change. Secondly, we eliminate any unnecessary and tedious procedures so they do not stand in the way. Thirdly, with over 30 years in the field of Enterprise Content Services, Business Process Automation, and Data Governance, our solutions are always updated to ensure that you are leveraging on the necessary tools to produce better insights and consequently ensure effective and efficient business agility.

Get in Touch with our expertise team to ensure business agility digital today!

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Content Management in the Time of Customer Experience –

Enterprise Content management helps organizations get insightful content that can easily be captured by data capture technology, stored with digital asset management tools and personalized by artificial intelligence to provide supportive valuable data for growth.
There has been a dramatic evolution within organizations as they have started to look into systems that create better engagement with customers, employees and partners. Content management tools in our modern business world need to be a combination of analytics, collaboration, organizational processes and mobility tools to create systems that better engage customers, employees, and partners. Digital plays an increasing role in it…

Content Management –

Before
Enterprise Content Management Systems at first were focused only on storing content in databases as unstructured content. Companies did not rely on content as the core of their business decisions and did not prioritize information technology management as an essential role to drive growth. Moreover, tech knowledge was not the asset skill of business leaders and IT management was highly underestimated. On the same note the use of content to serve as an interactive tool to better user experience was not prioritized on social and mobile platforms.

After
Today businesses are acknowledging the necessity of prioritizing user experience and the importance of keeping their customers engaged through content. Content Management Systems are shifting from data storage into data analysis to ensure that customers are well engaged and interacted with. Furthermore, Structuring content gives companies the possibility of reusing and adapting their content to certain individuals which falls under the scope of personalization. It is crucial for organizations to minimize content sophistication to be able to utilize information for customer interaction ultimately for the goal of enriching customer experience.

Introducing Data Insights –

Making use of content starts at the core of business processes by automating them regardless of which industry your organization falls under. This happens through the “robotic process automation RPA” which is a key tool for an effective automation plan which helps automate your content strategy. Let’s take Data insight as an example which is the process of gathering data that might help organizations take precise decisions. It supports businesses with information about customer demographics, behavior, conversation rates and bounce rates. Data is very insightful as it shows detailed reports of your customers’ experiences throughout multiple platforms.

Turning the Data into Insight –

Data tells us more than just random numbers. With the correct analysis and the right business analytics tools companies can understand specific customer behaviors and follow up on uprising trends. However, today a lot of organizations struggle to transform data into powerful business insights that can achieve meaningful growth, and companies that do use their data right are surely gaining advanced competitive advantage.

The Age of Experience, Get Aligned –

We are at a crucial time in history, where customers are concentrated online. Supporting customers with a great digital experience as they pace through your business’ online platform is vital. To ensure this process and always be up to date with what your customers are passing through you must extract logical insights out big data. Here comes the vital role of Information Technology executives. In a digital age we cannot exclude IT from business decisions as the core of digital experience is the ability to manage information. For that the IT department has a crucial role in managing content and structuring it to create value.

All businesses today ask for tech skilled executives in order to be able to follow up with the fast pacing technology advancements in this digital world. Nearly all Senior executives are much more tech skilled than before, to be able to understand what customers are experiencing and be ready to enrich their digital engagement.

Simplicity Rather than Complexity –

What’s obvious today is that companies are transforming their concentration on only managing content services (documents, records, digital assets ..) to actually solving multiple content related problems and finding customized solutions.

Customer experience is the core of success in the current digital age and personalizing content to specifically engage audiences is vital. Today, with the help of big data analytics tools, organizations can breakdown big data and transform them into powerful business insights that help them manage content and transform them to find solutions for customers.

Sound like something Your organization shouldn’t miss on…

Get in Touch!

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Intalio Headquarters, France, June 2020 – We are proud to announce Constantin Bifani as the Industry Board Member for Healthcare at Intalio. With nearly 40 years of experience, Constantin has a substantial knowledge in consulting and training.

This came in efforts to serving you better and with the recent internal organization hierarchy restructuring. Intalio has amended overall company mission and vision to focus on Business Solutions. We want to dig deep into each industry to comprehensively understand each business need and in this case, create or tailor our solutions to allow you to put your patients at the heart of your organization. Deliver the best care and patient experience possible without wasting time on searching for the information you need to take crucial decisions.

With a Master’s in Public Health specialized in Hospital Administration from the American University of Beirut followed by an MBA from INSEAD, Fontainebleau, Constantin has impressive work experience providing solutions ranging from complete restructuring of companies or their departments to profile assessments, marketing and sales plans, training and development, or addressing specific needs related to leadership and human resources. Since 2015, Constantin has served as Executive Partner and Director at Waylus Management LTD, providing management consulting and developing training and coaching.

We are confident that with Constantin’s experience and our state-of-the-art healthcare software solutions, we will be able to accommodate to you better and further reach out to our customers in the United States, Europe and Middle East. Join us in welcoming Constantin Bifani on Intalio’s industry board.

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People today are always connected. Connected to computers, smartphones, tablets, and other products, fleets, infrastructures, markets, and people. The connection of everyday physical objects being connected to the internet and other devices is known as the Internet of things (IoT).

Through connecting to the internet, greater compute capabilities are integrated and with data analytics, meaningful information can be extracted. Soon, we will witness billions of devices connecting to the internet creating intelligent systems. These systems have started and will continue to transform our businesses, lives, and our world in various ways. By the end of this article, you will further understand what is the internet of things and why is it here to stay?

Is IoT here to stay?

As you might have already noticed, the physical world around us is becoming one big information system. While technology costs go down, and smartphones are more and more accessible to the mass. IoT has the perfect setup to be embedded with various industries and within the homes of many. It opens up many opportunities and connections to take place and we can start by educating ourselves on its impact.

A trending word nowadays is “Smart Cities” with countries in the Gulf like Qatar, UAE, and KSA already implementing smart cities, we can take that as an example to better understand IoT.

Governments have been devising long-term plans and visions over the past years. Examples of which are The Saudi National Transformation Program 2020 and the “2030 Vision”, Qatar National Vision for 2030, launched in October 2008 aiming at “transform Qatar into an advanced society capable of achieving sustainable development” by 2030…. On the other hand, the UAE, leaders in Smart Government Initiatives in the region has already transformed many of its emirates to smart ones (such as Smart Dubai), and has topped it with its latest announcement of Artificial Intelligence Strategy for 2031, along with a set of additional strategies and milestones for 2040, 2050, etc…

IoT and Smart Cities…

Bigger investments had to be made in the days to set up a smart home, unlike today. There has been a significant change in purchase concerning smart-home technology as more instruments reinforcing IoT are becoming more accessible to the general mass. IoT devices are bought off the shelf and connected accordingly to suit the specific need.

Simple examples of IoT in everyday use are the sensors embedded into almost every device like our cars, light bulbs, fridges, ovens, tea kettles, and so on. Traffic polls, pollutions polls, and video analysis, as examples of IoT on the road.

But how is IoT designed, built, and approved? 

A secure and scalable IoT is guaranteed through a design and build IoT reference architecture. We can make sure that the devices are safely managed and protected while communication is based on encryption and authentication fundamentals.

Why does this matter?

When we integrate devices such as mobile phones, cards, sensors, and wearables we compromise in the data’s security as these devices fall under threat of being hacked and corrupted. Consequently, we abide by mutual authentication processes crucial to end-to-end security of IoT.

What about the data…

With the speedy advancement in IoT, new challenges are created within the content services industry. Data produced is growing and so is the demand for additional applications. As a company in the content management industry, Intalio is in charge of developing robust software to service such apps.

Intalio IoT enabled solutions for smart cities

Our content services platform uses data gathered from IoT enabled applications for smart cities (since we are using it as an example in this article) to provide a safer, smarter, and healthier community.

Consider an event, seminar, concert happening in your city. An IoT enabled solution could provide fast enrollment services to prevent long waiting queues, using bio-metric integration and recognition for Faces, Fingerprint, and Car Number Plates. Public buildings, parks, warehouses, and other venues, would all be equipped with safety based solutions controlling attendees, local and foreigners whether workers or tourists.

The data gathered from those connected devices and IoT enabled solutions are used to optimize their end-to-end information lifecycle management, using real-time analysis, decision-makers get actionable insights to help identify recurring trends enhancement or complex issues, all through Intalio analytics that provides powerful automatic analysis, exploitation, and functions for large volumes of content, formats and heterogeneous sources.

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