At Intalio, we always aim to improve and guarantee organizational success. Providing you with top-notch technologies and introducing advanced LOB solutions, are both Intalio’s top concern.

In efforts to serve the Healthcare industry and deliver the best care and patient experience possible, Mr. Constantin Bifani was appointed Intalio’s Industry Board Member for Healthcare earlier this year.

With a Master’s in Public Health specialized in Hospital Administration from the American University of Beirut and an MBA from INSEAD, Fontainebleau, Bifani possesses impressive work experience and extensive knowledge to contribute to Intalio’s ongoing success.

Bifani tackles the challenges the healthcare industry is facing especially in this critical time and shares his thoughts on how Intalio’s Suite of Healthcare Automation and Management Systems (SHAMS) could support healthcare providers with means to successfully manage their employees, deliver enhanced care services to their patients while reducing costs and increasing their returns.

We discussed with Bifani various aspects including the changes this sector is witnessing and the importance of digital transformation in those challenging times.

1. What are the challenges that the healthcare sector and health organizations are facing?

Nowadays, the healthcare sector is facing an unprecedented uncertainty. The Covid-19 pandemic has already created a major shift from traditional office visits to virtual visits, as well as an expansion of telehealth. Expected high-growth segments are ambulatory surgery, retail clinics, home health, and specialty pharmacy. Hospital directors must find alternatives for in-patient care.

Keeping in mind that scattered information is more difficult to manage, and that the confidentiality of such information is paramount, there will be a growing need for adequate systems and platforms that are capable of collecting, analyzing, and producing meaningful reporting to assist the health professionals in their decision-making.

Many of these health professionals are no information technology specialists and might be confused by the complexity of such systems. Are they what they really want? Are they compatible with their existing infrastructure? Are they flexible? Answers are important because these systems are often complex and expensive in order to handle the massive volume of data.

2. How would an improvement in these challenges impact the efficiency of the service provider and thus the satisfaction of patients?

Gathering and analyzing data has always been the answer to uncertainty. The challenges we described require quick and sound decision-making. Intelligent data helps you do just that. Healthcare decision-makers can only rise above these challenges by adopting efficient digital transformation solutions.

Relevant and focused data will not be beneficial for professionals only, it will also impact positively patients through quicker service and better understanding of their needs. These needs are now shifting towards telemedicine, remote monitoring tools, among many others.

Disruptive change can be a great opportunity. Quickly adopting the necessary technological changes will comfort patients who will have greater faith in their healthcare system. An easily accessible central repository that contains all patient information will speed up the diagnosis and allow better follow-up while ensuring total security and confidentiality through encryption and other data security and privacy measures.

3. What can Intalio offer the Health Sector?

As a multinational software provider, Intalio specializes in content services, process automation and data management, offering a wide range of digital healthcare solutions to hospitals, clinics, and healthcare organizations.

Intalio Healthcare Automation and Management Systems (SHAMS) provides medical institutions with predictive analysis of electronic medical records (EMR), document management through automated processes, streamlining of administrative procedures, and cost reduction.

SHAMS is modular and therefore highly customizable for every health specialty, with integrated administrative and core services. It is a fully web-based solution allowing caregivers and support staff to access the system from anywhere and at any time through an intuitive user friendly customer interface.

With SHAMS, medical and health institutions can manage and share patient information while respecting international standards and regulations.

4. What is your strategy for the short and the medium terms?

Our team is always in the “innovation mode” focusing on providing economical, fast, and effective digital solutions while reducing the global waste resulting from the use of paper and other materials.

Our goal is to transform the unsustainable healthcare systems into sustainable ones through providing high-tech digital health solutions covering all modules; from central and clinical services to patient-centric and administrative services, all of them, while improving the patients’ experience.

We are continuously working on revamping our solutions for a digital health ecosystem based on the latest models of Artificial Intelligence. The system also includes revamped functionalities supporting telehealth (like virtual visits, virtual care, virtual hospitals, etc.), mobile apps, websites, and chatbots.

Another target is to provide digital support to cope with isolation and quarantine, during and after the COVID-19 pandemic.