Gartner® Peer Insights is a widely recognized and reputed peer review and rating platform for business software and service buyers that has made its way into becoming a dependable reference within the software industry for buyers, investors, and providers equally.

The Gartner® Peer Insights ‘Voice of the Customer’ Content Services Platforms report focuses on peer reviews for implementing and running CSPs and shows the qualified vendors, their overall industry rating, review volume, company size, and deployment region.

For Gartner®, Content Services Platforms are “integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation”. With over 30 years of experience, Intalio is recognized by Gartner® as its CSPs are a pillar of its innovations. Content Services from Intalio ensure optimal information governance through a fully-featured AI-powered set of services employing the latest technologies and transforming the way enterprises incorporate their content. Intalio Content Services have revolutionized processes such as content capture, information management, storage, and analytics to provide comprehensive and reliable ECM platforms.

Gartner® Peer Insights rated the best CSP platforms on the market based on their customer reviews, which are subjected to a strict review process to ensure authenticity. In the 12-months period ending on February 28, 2021, Gartner® Peer Insights reported 1,348 reviews and ratings in the Content Services Platforms (CSP) industry. After receiving eligible reviews during this one year, Intalio has scored an overall rating of 4.3 out of 5 stars as of February 28, 2021, in the CSP market. This overall rating reflects current customer satisfaction with the vendor’s product, and Intalio’s rating shows its customers’ overall satisfaction and faith in the quality of its products and its standing in the industry.

At Intalio, we believe that receiving customer reviews is a key asset to providing customized cost-effective products that are built to perfection and a critical priority to an organization’s progress and success. Receiving this valuable input helps us unleash our innovative potential and leave a lasting impact on our customers.

GARTNER®

Founded in 1979, Gartner® is a leading online platform of ratings and reviews, research, and advisory company of IT software and services that are written and read by IT professionals and technology decision-makers. Expanded well beyond its flagship technology research, it provides senior leaders across the enterprise with the indispensable business insights, advice, and tools they need to achieve their mission-critical priorities and build the organizations of tomorrow. Its goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers.

Disclaimer

The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of nor constitute an endorsement by Gartner or its affiliates.

INTALIO

Intalio is a multinational software vendor and a leading provider of Digital Transformation Solutions with an extensive portfolio of customers worldwide ranging from public, financial, healthcare, education, construction, oil & gas, retail sectors, and so on.

Intalio offers a range of products in Content Services, Process Management, and Data Governance. It helps organizations improve the speed, efficiency, and accuracy of business processes by providing next-generation digital transformation and software solutions.

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Many countries started to modernize their judicial system, especially the ones whose legal system is behind on the use of technology in courts and legal departments. However, many lawyers, court clerks, and judges are not familiar with computer technology and still make poor use of it. If the justice system rectifies this issue, they will be able to benefit from incredible opportunities.

Courts and affiliated bureaus worldwide are heading towards digitalizing their work processes through the E-Judiciary system to provide documents that are in compliance with all privacy and security regulations. Legal practice has become more technologically advanced all over the world, and other institutions must follow because delayed justice is justice denied. The aim is to rid the world’s judicial system of delays and strengthen the legal system.

Let us have an inside look at how adopting an electronic system will help the judiciary sector, as well as any field, run more efficiently:

• Turn documents into digital records.
• Store and secure all records in an organized way.
• Reduce costs and errors.
• Have easy access to all documents and gain control over them.
• Facilitate naming, preparing, and handling of files.
• Keep track of page numbers and locations.
• Save time by finding any document quickly.
• Look up and manage requests from phones through an online case management system.

Adopting an electronic system will improve the work environment for employees while also facilitate their work processes. The main challenges that the judicial sector face are a need for information validation and authentication, as well as data protection.

Collaboration and a willingness to learn are needed to ensure that everything runs smoothly, and it takes determination to leave behind paper transcripts and old books. Judicial systems should be easy to use and judges must take the step to digitalize their system to improve the justice system’s effectiveness and time management.

Intalio recognizes the need and responsibility of sectors to provide decisions and processes that are done in a consistent, reliable, and professional way in order to establish integrity and security.

That is why Intalio offers a rich portfolio of content management and process automation solutions that help industries of all sectors reduce time, effort and, money while increasing speed, power, and efficiency.

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For any digital transformation journey to be successful, it needs to have the right tools. We have divided the tools into three main components which we will be sharing with you in this blog.

Identifying the three main components…

1) Infrastructure

The first step for digital transformation is building the right infrastructure. You need to build a data center or you can use a cloud offering. After having the right hardware ready and in order to complete your infrastructure system, you need to acquire the right core applications. You will need to have a mail server, fileserver, firewalls, identity server, and so on. Once you build your infrastructure you can go to the next level.

2) Business Application

The second component needed in your toolset is business application. For a digital transformation to be successful it needs to impact the business. Business units will have different business needs, you will need to acquire the needed business application for each one of them. For example you will need a business app for customer service. You will need another business app for correspondence management and so on…

3) Smart Application

The third component in your toolset is the smart application. You will need to use cognitive services to ease the work of employees and make it more efficient. For example you will need documents classification and OCR to minimize the human interaction and eliminate human error in the process of capturing data and documents.

Having the right tools is not always enough for the success of the digital transformation journey. Management and culture play an essential role in the success of the transformation process. You will need the buy-in of the management to ensure getting the support of the employees and departments to avoid any internal obstacles.

Although management involvement is very important, people always will resist the change because “the devil you know is better than the devil you don’t”. For example every time WhatsApp or Facebook release a new updated version, people will immediately start complaining about the new features. They simply don’t like the change. Understanding the culture, providing ease of transfer and a sense of safety, and adapting accordingly are key factors in success.

Your implementation approach should be your master plan based on all the variables we have discussed (tools , culture, management needs, etc…) try to be as agile as possible. Create awareness for your plan and make sure to set expectations. Explain to people the benefits of the digital transformation and how it will make their life easier. Try to report the status regularly to the management to keep them informed, you don’t want to lose their support.

Intalio has come a Long Way!

Intalio supports companies and organizations around the globe by helping them achieve digital transformation while in compliance with the established rules and regulations. We help them build and manage content-driven processes that support a wide range of business opportunities.

If you’re unsure of where to start your digitization journey or you’ve got some problems or challenges that you’d like to share, then please share them with us and we will put you on the right path!

Get in touch

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ECRA was established to regulate the electricity and water desalination industry in Saudi Arabia in addition to district cooling​, water and wastewater treatment services (except for water wells).

While working to attain economic sustainability through these services ECRA is responsible for guaranteeing that the services provided meet the highest international standards of quality, efficiency, and coverage. In addition to serving for growth and flourishment of the company, protecting such industries against economic fluctuations. This would only be achieved through digital transformation.

Needs and Challenges  

ECRA were facing many challenges with operations which include using a manual process that automatically means wasting a lot of time to complete a task which is exposed to human error, a delay in competition, paper-based processes with a hard time searching through unstructured information.

Consequently, ECRA searched for an Enterprise Content Management Suite that will serve their IT and business needs, including but not limited to:

• Automating outgoing and incoming internal correspondence.
• Managing tasks and decisions with regards to digital assets needs.
• Produce valuable ad-hoc reports essential for business process supervision and optimization.

The solution should allow users to access the ECM system using any electronic device – mobile phones, tablets laptops and computers serving a centralized interface.

ECRA urgently needed a seamless solution that can improve their efficiency, transparency and process controls putting them in line with their business objectives without compromising on security and speed of access and utilization of information.

ECM System Expectations & Benefits

In order to gain competitive advantage, organizations need to automate their business processes. Today, gaining access to real-time information is the only way to secure organizations long-term sustainability and business continuity. The ECM System has already started:

– Shortening task implementation time.

– Increasing productivity and eliminate human error.

– Immediately showing cost saving.

– Visible ROI in less than a year.

Why Intalio?

Intalio has more than 25 years of tech proficiency and competence in working hand in hand with a lot of organizations from multiple industries to provide the best digital transformation tools and projects in the market. Our experts’ efficiency and skills has been proven in various international projects that had outstanding successes so far.

Our services are continuous even to post implementation including providing detailed administrative trainings that eases the solution main functionalities. Moreover, we provide full maintenance support to all our products and services.

Where does your organization stand in its digital transformation journey?

The post ECRA, Now Live with a Set of Content Services from Intalio appeared first on intalio.

The Data Transformation Journey –

Today data is seen as a critical enterprise asset and analytics as a vital capability. Therefore, when any organization considers digitizing their workflow, they need to start with implementing a full-scale Big Data and Analytics solution to firstly control and make sense of the information available.

While many organizations recognize the potential of data and analytics, some are still stuck in the traditional business model, while the rest understand the potentials but are failing to make the commitment to correctly manage their information. Our experts at Intalio have summed up the key parts to get on the right track with digital transformation by setting a data strategy.

Developing a Data Strategy –

Valuable business assets need to be strategically approached by organizations. The starting point is to ask yourself as a business, what is it you want to achieve, what are the key challenges, and most importantly, what does your organization want to use the data for?

Identifying uses for data –

• Understand your markets.
• Offer a customized experience.
• Fine-tune your current services and other offerings.
• Improve your own business operations, for example, better marketing.

Secondly, you will need to identify what type of data do you need for each of the uses above. Depending on who your customer is, you will revert to the different data sources while taking into consideration legal requirements, GDPR law, as a good example, to extract and then analyze, making proper sense of the data at hand.

Turning the Data into Insight –

Understanding a particular behavior or trend in any given data requires a thorough analysis using advanced analytical tools to allow you to turn data into insight. Many organizations are stuck in the loop of generating generic reports and are not making insightful connections, while others have perhaps deployed a tool but not the right one. Few are the organizations ahead, but those that are, are definitely setting the bar higher by gaining competitive advantage.

Elevate Your Organizations Value –

Having an analytics and data strategy is important, but how do you become in the lead without wasting your money and immediately seeing the returns on your investments? Here are some tips and tricks:

• Clearly establish the role data and analytics play within the larger scope of the organizational transformation strategy
• Ensure everything produced by your organization is translated into hard metrics and measures
• Always look for constant improvements by understanding what drives your performance.
• Focus on what is needed only so you strengthen best practices and outputs.

Data Transformation is key to generate proper analytics and insights to accordingly elevate an organization’s value. Whether it comes before or after other solutions, the process is essential.

To show you how powerful and important these technology tools are, here are some examples of how they are used by different businesses from various industries.

In retail, for example, employees can extract the purchase history of their customers to use this data to create a more personalized experience, by showcasing items similar to the bought items, or items of interest.

In the health industry, patient records can be closely monitored and analyzed to suggest to patients some necessary tests be done, appointments to be taken, health habits to be added. The total history can be extracted to measure certain metrics like the progression of health and so on.

As for the public sector, AI embedded technology can do wonders! Real-time traffic data can be extracted to provide real-time information about traffic congestion. Moving onto more advanced uses like going into details about road quality and minimizing road accident rates using a data-driven smart transportation system within smart cities.

Giving value to your organization might sound like an exhausting job to do. However, having over 30 years of experience in content services, Intalio is able to allow your company to instantly take forward-looking decisions and compete in the emerging “digital economy” through advanced content solutions allowing your data and analytics to become the main aspects of your enterprise strategy and focus.

Collect, measure, and build with Intalio as we provide optimal information governance through a fully-featured, AI-powered set of services employing the latest technologies and transforming the way your enterprise incorporates content.

Get in Touch with our expert team!

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