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It’s not only organizations in the private sector that are continually trying to transform to stay “in the game” with the ever-changing economy. Organizations in the Government and Public Sectors have also come to acknowledge the importance of automation to increase work efficiency and cut unnecessary costs, leaving more to invest in enhancing citizen experience when it comes to public services.
Governments and Public Sectors are onboard to prepare for a technology advance citizen-centric era.

Meeting Expectations 

Local governments were pushed to explore innovative solutions to keep up with these demands as consumers and citizens are expecting to be served the same way they are served while dealing with organizations in the private sector that have dramatically shaped how consumers are assisted. Consequently, Government and Public agencies are turning to technological developments to deliver new value for citizens, streamline processes and increase work efficiency within employees in these respective agencies.
Government and public sectors are using technology to:

• Ensure transparency
• Meet citizens rising expectations for a digital services
• Offer better streamlined quality services
• Increase openness and participation between government agencies and citizens

Stay Connected

With the demand growing to deploy technologies that improve operations it’s not a surprise when we see a deeper engagement becoming common with Government and Public Sector agencies using software and apps.

Leveraging the newest technologies such as artificial intelligence (AI) and advanced analytics allows public sector organizations to:

1) Digitize their process 

Ensure faster and easier collaboration between agencies and departments to directly benefit to every person seeking any public service.

2) Improve their services 

Benefit from state-of-the-art tools that help public sector institutions provide high-quality solutions and derive valuable data in the process.

3) Build trust 

Create better customer engagement through secure procedures and comprehensive solutions to earn the trust of your citizens.

Technology & Intalio

Intalio© solutions for the public sector and governments gives citizens personalized experiences. They understand and respond to individual needs and help maintain a relationship over time.

Public Sector organizations as well as governmental institutions are becoming more agile as they are continuously automating their processes and implementing modern digital strategies. Governments are automating their Government to government (G2G), government to business (G2B), or government to citizen (G2C) operations allowing end-users to leverage an all-inclusive solution to benefit from e-services like company registration, auditing, as well as contracts, violations, strategy management, and many more. With Intalio, Public Sector and Governmental organizations can contribute to a better future that allows individuals to grow and thrive within a connected ecosystem that ensures higher productivity and a collaborative workflow.

Digital Services

By the beginning of 2016, we saw that most of the governments around the world were beginning to look into implementing cloud technology, which isn’t only saving money, but it’s helping Government and Public agencies move with greater flexibility. These software and apps are connecting residents, tourists and businesses directly to government services creating better engagement and more satisfaction.
Automated and connected processes from Intalio improve efficiency, quality and effectiveness throughout. Government and Public Sector agencies have been implementing the main “blocks” of digital transformation through solutions that we offer – workflow automation, correspondence automation and archiving. In order to further meet the listed objectives and ensure sustainability, transparency and openness, Intalio caters to specific needs through a set of e-services such as:

• Electronic Auditing

Facilitate and accelerate the auditing process and easily submit results to stakeholders all from the same platform. Organize the preparation of annual and third-annual plans in addition to carrying out field missions.

• Company E-Registration

Leverage all the needed functionalities to record and manage the information of legal entities quickly and seamlessly. Add different types of organizations in one comprehensive register.

• Violations Management

Create, process, and validate violations from a unified platform. Standardize all procedures using all the tools and components you need. Manage incoming requests and liaise with relevant government entities.

• Strategy Management

Set and manage the strategic goals and initiatives of the state departments to ultimately implement a specific vision. Create a repository containing all your strategies and link them to their projects.

• Contracts Management

Control the process of creating and managing contracts, from initial proposal to closure. Benefit from an all-inclusive workspace containing all the needed components and information.

Scale your organization using a rich portfolio of content management products and tools.
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Put it in simple terms, Intelligent Automation is when you take a machine teach it simple and repetitive tasks until it adapts and change its performance under given conditions.
In the business world however, intelligent Automation has a way bigger meaning that that, intelligent automation is the combined all-in-all solution for the holistic implementation of digital transformation. It does this through extending its advanced tools and techniques through the entire automation journey. Intelligent automation is the only way any organization can discover, automate and optimize – any business process creating a harmony between works across human-bot teams.

Intelligent Automation, Three Main Pillars –

Intelligent Automation transforms the mechanism of any process using its advanced tools which are also known as the “Main Pillars”; Artificial Intelligence (AI), Robotic Process Automation (RPA), and Business Process Automation or Orchestration (BPA).

The Three Pillars Explained –

1. Business Process Automation:

Many businesses are failing to invest their efforts and money into the right solution to streamline their business processes. Reasons are many but it’s mostly the lack of awareness. BPM is when an organization decides to automate the processes that make up the core of a business.

Each process is given an individual assessment on its current conditions, what can be improved and how to improve it.

2. Robotic Process Automation:

In order to execute the automation of the business process in a coherent manner, the actions of the digital systems need to be integrated and matched with the actions of a human performing multiple actions under any business operation (mimicking human action).

RPA is this technology which permits anyone to configure that solution which facilitated the integration and matching process.

3. Artificial Intelligence:

AI is stimulation of Human Intelligence by machines. Without this stimulation no machine can comprehend a business process to automate it. AI embedded systems are capable of learning and reasoning like any human being.

Intelligent behavior for intelligent automation. Artificial intelligence might just be the cherry on top!

How do they complement each other?
The combination of these three main branches of technology is why intelligent automation was born. When the above advanced technologies are combined they assist each other in collectively empowering rapid end-to-end intelligent process orchestration and accelerating digital transformation.
In organizations, intelligent automation is implemented to connect all systems used throughout the organization to centralize information generated by the organization in a streamlined interface for enhancing employee productivity and creating an improved customer experience while saving time and money.

What is the future holding for Intelligent Automation –

With AI, RPA and BPM becoming part of everyday reality, intelligent automation is predicted to become more flexible with more organizations intelligently automating their business procedures to join the digital transformation movement. These technologies are able to adapt themselves to the business and focus on solving the specific business needs.
With more and more awareness, organizations will begin to realize the positive impact technology has been having. They will begin clearly see the differences especially with our current reality. With pioneers in technology wanting to explore further into the changes and develop specific solutions that no one can copy, the future may not be so clearly predictable. But intelligent automation will continue to rise.

There is no doubt the with the current COVID-19 situation affecting the way business do things, it will also play a huge role in accelerating intelligent automation.

Take it As an Opportunity –

After establishing that not all automation solutions are the same, some of our experts in the field are ready to help your organization take the right jump into intelligent automation. The automation process with Intalio is simplified taking into consideration the following points.

1) Internal Assessment – A vital starting point to carefully assess what the organization in lacking in its business processes. How much information is your organization producing? What it needs from this information? Who are the users?

2) Setting the Automation Objective – Based on what the organization is lacking and what it wishes to achieve through process automation. Then accordingly, the automation objectives are identified with the best way to achieve them.

3) Input involved –

An intelligent automation process usually involves a combination of tools and technologies, cordially, an assessment is done combining the insights of stakeholders who understand your business (exp: Administration, Procurement, IT personnel etc.…)

4) Regulatory Compliance –

Meeting with regulatory compliance is critical for any organizations success. At Intalio we make sure before automating that all the tools will allow the organization to comply with regulations internationally and locally.

After our experts carefully assess the above points, they will be able to deploy the correct intelligent automation solution for your organization to ensure project success. Focusing on mimicking the contribution of employees within any given business process.

Expand Your Automation and Leverage Your Business Today with our Latest Technologies…
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Organizations are always on the lookout to discovering new ways that generate more value. Digitizing an organization has proven to be the best way to do so. Therefore, the shift from a traditional journey to implementing modern technologies is the solution and that is why we are here.

At Intalio, we believe in the power of information. Combining cutting-edge innovations such as AI, IoT and machine learning, we provide comprehensive product portfolio and a well-planned service offering, while focusing on generating advanced business solutions and helping our customers make the most of their data.

Intalio helps organizations develop and sustain the perfect platform by offering modern technologies from:

• Content Services:

  Create, store, circulate, and archive content in a streamlined and fashionable way.

• Enterprise Search and Discovery:

  Search and advanced analytics software helping organizations understand and analyze valuable and critical information residing in large amounts of data.

• Extensions and Connectors:

  Product extensions improving traditional solutions such as Digital Signature, OCR, and Interactive Dashboards…

• Digital Transformation:

  Solutions automating all business processes from capturing, through organizing, to overall managing essential information, and implementing a clear and powerful information management strategy.

The shift towards digital transformation is split into four different stages which we will discover:

1. Go Paperless

Running a manual paper-based organization in the Digital Age is inefficient and costly. That’s why you should start focusing on reducing the load of paper by using a digital filing system and process automation for documents, multimedia and correspondence…

2. Establishing Automation

Pinpointing repetitive tasks and reviewing customer complaints are time consuming. The use of process automation systems is essential in this stage, to reduce the load of paper processes, saving time, effort and costs. The automation should be implemented on a company-wide scale, introducing resource planning systems for HR, Budgeting Automation, Assets Management…, as well as some e-services technologies for request submissions, fees payments, delivery tracking, etc.

3. Promoting your Services

Now it’s time to create awareness! Once you’ve set up a new strategy within your organization, you should start focusing on your customer. Creating a seamless customer experience is key at this stage, and to do so, you have first to identify your target audience, build responsive information, generate marketing campaigns, and enhance your services’ portals (website, internet portal, mobile application…).

4. Becoming Smart

Finally, you reach the stage where you should always keep up with the industry’s best practices and stay up-to-date with innovations and new technologies. You also need to secure the organization, the systems and the data. Here comes the need for adding AI and machine learning techniques to your processes.

The journey to become a full-on digital organization requires an advanced partner such as Intalio and its state-of-the-art digital transformation solutions like:

• Correspondence Management:

  Enabling organizations to capture, index, transfer, track, publish, and archive incoming, outgoing and internal correspondence in a streamlined and unified repository.

• Digital Mailroom:

  Standardizing and tracking the organization’s mail delivery process, and providing a real-time view of the mail flow and status.

• Engineering Document Control:

  Allowing teams working on construction sites to harmonize better by quickly resolving problems, delivering projects in less time, organizing approval process, controlling permissions, tracking activity, and accessing easily the construction drawings, documents and models.

• Intelligent File Automation:

  Supporting all key business processes and workflows and combining intelligent tools such as Document Automation Management, Workflow Automation, Metadata Management and Extraction, as well as Processing and Classification through discovery and auto-tagging.

• Site Inspection:

  Streamlining and standardizing field and on-site inspection operations and providing the tools and components for field-based workforce to improve their performance during inspections, audits, and related services.

• Meeting Management:

  Enabling organizations to manage their internal meetings through automation, and allowing them to capture, index, and send meeting related information in a manageable and organized manner.

• Tender Management:

  Enabling organizations to manage and automate the whole process of the tender management from initiation to closure, while implementing their internal e-procurement strategies, increasing control, and monitoring costs.

Intalio has come a Long Way!

Transforming people without a vision is not effective!  Intalio not only supports companies and organizations around the globe to achieve their digital transformation, but it also provides them with a clear vision and plan for their future.

At Intalio, we help companies build and manage content-driven processes that support a wide range of radical business opportunities, while infusing the digital mindset in the organization’s culture.

Intalio has redefined the relationship between humanity and technology! It is your decision how your future will look like. Don’t hold back, be active and shape the environment of the digital future.

Get in touch!

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