With the ever-changing economy, the world of finance is progressing through automated technologies and machine learning algorithms. In order to stay ahead, financial institutions are relying on modern tools to streamline their processes, especially in rapidly changing markets. They are leveraging the changes and opportunities that digital technologies represent aiming to accelerate their impact on employees, customers and businesses.

Staying Competitive –

The use of advanced technology like artificial intelligence and Robotic Process Automation (RPA) play a crucial role by identifying fraudulent activities and boosting confidence among users. Technology is changing the way finance teams operate and this is only the beginning!

Introducing technology in the financial sector cannot be done randomly just because of a certain “hype”. Finance teams need to carefully assess their needs and challenges to establish the wanted technology that will help them stay ahead of the competition.
Advanced technology has the ability to automate repetitive tasks such as account payables (AP), credit control and account receivables, consequently covering basic jobs and allowing a more focused approach to hiring experts with an impressive skill set.

Customer Service –

Though customer service is vital for every industry, it is especially crucial for any company involved in finance… handling money and other financial matters requires a well-trained team to provide the needed support.
With technology, the development of tools like chat-bots as an example, have facilitated customer service, in terms of providing 24-7 support.

Online Banking –

We all remember the way banking has evolved from being done in the “non-virtual” world, so we would go to banks to withdraw money, transfer and place funds or sort out our finances. However, with customer needs changing by the second, shifting to online services through omnichannel experience is becoming the norm. Without advanced technology none of these online services would have been possible.

Fraud Detection –

On a more significant note, the common fear we all have is identifying fraud whilst we take those transactions online. With AI embedded technology, machines are able to detect and predict any fraud based on previous patterns of usage. In fact, detecting fraud through technology has proved to be more accurate and efficient than when its processed manually by employees.

Intalio Financial Solutions –

Intalio© assists financial organizations by enhancing their existing processes through faster and cost-effective operations and improving deliverables. This allows financial institutions to stay competitive and in line with regulatory compliance

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• Loan Management –

Through loan management system you can manage and generate different type of loans (customer, personal, car, commercial etc..), with ultimate ease. Upload the documents you need for automatic classification and access the information using an advanced search feature for both structured and unstructured data to generate value. Automate the entire lifecycle and accelerate the processes related to loan management at minim risk.

• Sales tracking and Incentive Management –

Streamline and maximize the transparency of the compensation management process. Sales Tracking and Management allows you to design and share incentives aligned with the strategy of your financial institution and capture data generated to enable precise tracking for sales performance and KPI objectives. Uncover critical sales transaction data and align your personnel with business objectives.

• Trade Finance: LC/LG AUTOMATION –

Simplify your processes and automate your requests with a trade finance solution. Share, track and review the applications with the corresponding departments to streamline and control the workflow to improve business performance.

Key Benefits of Intalio Financial Solutions –

With over 25 years in the field of digital transformation, Intalio has established expertise in all industries and the financial sector is not an exception. Our solution has been developed to cater to the specific and sensitive needs of financial institutions, making it a convenient and effective option.

With the customer being at the heart of any organization, Intalio follows a customer-centric approach making every service personalized to grow and retain a customer base. Our workflow automation is focused on automating all processes to ultimately create a seamless knowledge base. With the help of our built-in advanced analytics and insight engine, your institution can take strategic decisions accordingly.

Do not worry about the changing market conditions, especially in times like these, as our solutions are continuously updated to react with speed and agility utilizing advanced financial solutions to optimize your internal and external processes.

Scale your organization using a rich portfolio of content management products and tools.

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Leaving people behind while organizations design new work processes or implement new technologies is change gone wrong since people need to be taken care of as change is executed. As its name suggests, change management is the process of carefully structuring the change approach within an organization to create coherently implemented change while ensuring a smooth execution and longer-lasting results.

Organizations may choose to undergo change to enhance structure, improve policies and procedures, get onboard the digital transformation train, or even totally change the work culture. For whatever reason, it does not matter at this stage. What matters are ensuring change efforts and investments don’t go to waste by completely ignoring the main pillar of any organization. Its people.
After years of experience in the field of implementing digital transformation strategies for organizations from various industries, experts at Intalio confidently assure you that change does not always have to be scary. By the end of this blog, you will understand why there should be a systematic way to select a strategy and a set of specific approaches for implementing and organizing change effort.

Change Doesn’t Always Have to be Scary –

If not addressed correctly, change tends to create a feel of uncertainty within employees which often causes them to resist the change. However, if managers choose to implement a change management strategy then change does not have to be scary. Why should it be?!

Eventually with the implementation of change management, organization employees will be able to embrace and smoothly adapt to the change, utilizing it in their day-to-day work activities.

What to Focus on Before, During and After Change –

For successful change, organizations need to carefully undergo a comprehensive assessment of the overall internal situation to accordingly set the suitable strategy and set of plans to move the people of the organization through change. These need to include details on what to focus on during the three stages of change; before, during and after.

• Company Core Values
For whichever reason an organization might choose to undergo change, company core values which affect its practices tend to have a huge impact on many employees. Company core values give employees reassurance that everything will be the same. Therefore, while setting your change strategy, make sure it is coherent with company core fundamentals.

• Engaging Users
1) Focus on Communication
Communication is vital. Your team needs to be kept in the loop so they know what to expect. The amount of information shared is a personal preference. However, end-users need to be briefed with key information about the project; change objective, change project timeline, etc… It’s also not such a bad idea to show some employee appreciation during the process.
2) Build Excitement
Many users will be resistant to the change. In order to break barriers of resistance your employees need to be shown that the change has been designed while they were taken into consideration. Find functional areas that the change will facilitate and communicate it with your teams. Show them how implementing this change will make their day-to-day work easier allowing them to work smarter and not harder, be more efficient and have the opportunity to shine even more.

Let’s Embrace the Change Together –

At Intalio we believe that Careful planning is an intrinsic part of every successful endeavor however, it’s not the only one and it won’t have any impact on business proceedings if it wasn’t accompanied by thorough implementation. This allows organizations to achieve their goals by fulfilling the needs of their employees and customers while maximizing their ROI through an efficient workflow.
If your organization decided to be part of the “Digital Era” by automating its business processes, Intalio experts will guide your company in incorporating the industry’s best practices in a plethora of information management projects and controlling the quality of their deliverables using a tailor-made framework. From initial conceptualization to final application, organizations are able to focus on aligning their expectations with on-going tasks in order to reach their desired objectives.

Has your organization gone any drastic change recently? If so, how was your experience? Share with us your experience!
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What Happens After –

After the experience of working from home and as a professional company in digital transformation, Intalio management believes that the pandemic has started and will continue to reshape the work experience with a better focus on work-life balance. With the right tools, working from home has proven to be more effective than working from the office. Putting work-life balance at the frontline, we can already see the change in the way businesses will begin to operate. Attending the office might become something really rare and almost non-existent for most organizations today!

Raising Questions –

The recent pandemic has affected the economy by creating dire economic circumstances that many families are suffering from. Additionally, though some of us are able to work remotely, some employees are still requested to attend the office. Without forgetting travel bans and having to travel for business, these conditions have raised many questions and will affect the future of work, here’s how:

1) How can organizations better protect employees?
Yes, sure, homeworking will continue, but so will returning to the office – in some – form. The challenge will be in adapting the physical workplace to accommodate the employees in a healthy and safe way while abiding by the social distancing rule. This could mean embedding more technology into the space where minimum contact is required from employees to get things done, opening the door for example.
2) How can organizations adjust the work-life-balance?
The pandemic has removed the harmful assumption that the 24/7 work culture is working well for anyone. The expectations of an “ideal worker” are no longer about employees who exceed office work hours. There has become a realization that an ideal worker is someone who can get the job done on time. Regardless of how, when and what, without being compensated any less.
3) When is travel for business really mandatory?
Travelling for business will become almost nonexistent after virtual meetings have proved to be equally effective as meeting in person. The statement of “let’s see which meetings could have been phone calls..” became so relevant in times of the pandemic where work was not affected regardless of social distancing especially with the right tools that facilitate virtual meetings and virtual follow-ups.

Today, with more governments worldwide starting to allow businesses to open their doors and employees to return to the office, we are starting to see that many organizations have started to operate normally.

However, the Management at Intalio took a decision to remain working remotely for the safety of the employees and their loved ones. This decision was taken as Intalio believes that a further assessment and monitoring should be made before returning to the office. As long as the virus is still existent, we are under a threat.

Do you think we will be witnessing more organizations returning to operate normally? Or will we see organizations permanently working from home in the future?

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It’s not only organizations in the private sector that are continually trying to transform to stay “in the game” with the ever-changing economy. Organizations in the Government and Public Sectors have also come to acknowledge the importance of automation to increase work efficiency and cut unnecessary costs, leaving more to invest in enhancing citizen experience when it comes to public services.
Governments and Public Sectors are onboard to prepare for a technology advance citizen-centric era.

Meeting Expectations 

Local governments were pushed to explore innovative solutions to keep up with these demands as consumers and citizens are expecting to be served the same way they are served while dealing with organizations in the private sector that have dramatically shaped how consumers are assisted. Consequently, Government and Public agencies are turning to technological developments to deliver new value for citizens, streamline processes and increase work efficiency within employees in these respective agencies.
Government and public sectors are using technology to:

• Ensure transparency
• Meet citizens rising expectations for a digital services
• Offer better streamlined quality services
• Increase openness and participation between government agencies and citizens

Stay Connected

With the demand growing to deploy technologies that improve operations it’s not a surprise when we see a deeper engagement becoming common with Government and Public Sector agencies using software and apps.

Leveraging the newest technologies such as artificial intelligence (AI) and advanced analytics allows public sector organizations to:

1) Digitize their process 

Ensure faster and easier collaboration between agencies and departments to directly benefit to every person seeking any public service.

2) Improve their services 

Benefit from state-of-the-art tools that help public sector institutions provide high-quality solutions and derive valuable data in the process.

3) Build trust 

Create better customer engagement through secure procedures and comprehensive solutions to earn the trust of your citizens.

Technology & Intalio

Intalio© solutions for the public sector and governments gives citizens personalized experiences. They understand and respond to individual needs and help maintain a relationship over time.

Public Sector organizations as well as governmental institutions are becoming more agile as they are continuously automating their processes and implementing modern digital strategies. Governments are automating their Government to government (G2G), government to business (G2B), or government to citizen (G2C) operations allowing end-users to leverage an all-inclusive solution to benefit from e-services like company registration, auditing, as well as contracts, violations, strategy management, and many more. With Intalio, Public Sector and Governmental organizations can contribute to a better future that allows individuals to grow and thrive within a connected ecosystem that ensures higher productivity and a collaborative workflow.

Digital Services

By the beginning of 2016, we saw that most of the governments around the world were beginning to look into implementing cloud technology, which isn’t only saving money, but it’s helping Government and Public agencies move with greater flexibility. These software and apps are connecting residents, tourists and businesses directly to government services creating better engagement and more satisfaction.
Automated and connected processes from Intalio improve efficiency, quality and effectiveness throughout. Government and Public Sector agencies have been implementing the main “blocks” of digital transformation through solutions that we offer – workflow automation, correspondence automation and archiving. In order to further meet the listed objectives and ensure sustainability, transparency and openness, Intalio caters to specific needs through a set of e-services such as:

• Electronic Auditing

Facilitate and accelerate the auditing process and easily submit results to stakeholders all from the same platform. Organize the preparation of annual and third-annual plans in addition to carrying out field missions.

• Company E-Registration

Leverage all the needed functionalities to record and manage the information of legal entities quickly and seamlessly. Add different types of organizations in one comprehensive register.

• Violations Management

Create, process, and validate violations from a unified platform. Standardize all procedures using all the tools and components you need. Manage incoming requests and liaise with relevant government entities.

• Strategy Management

Set and manage the strategic goals and initiatives of the state departments to ultimately implement a specific vision. Create a repository containing all your strategies and link them to their projects.

• Contracts Management

Control the process of creating and managing contracts, from initial proposal to closure. Benefit from an all-inclusive workspace containing all the needed components and information.

Scale your organization using a rich portfolio of content management products and tools.
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