ECRA was established to regulate the electricity and water desalination industry in Saudi Arabia in addition to district cooling​, water and wastewater treatment services (except for water wells).

While working to attain economic sustainability through these services ECRA is responsible for guaranteeing that the services provided meet the highest international standards of quality, efficiency, and coverage. In addition to serving for growth and flourishment of the company, protecting such industries against economic fluctuations. This would only be achieved through digital transformation.

Needs and Challenges  

ECRA were facing many challenges with operations which include using a manual process that automatically means wasting a lot of time to complete a task which is exposed to human error, a delay in competition, paper-based processes with a hard time searching through unstructured information.

Consequently, ECRA searched for an Enterprise Content Management Suite that will serve their IT and business needs, including but not limited to:

• Automating outgoing and incoming internal correspondence.
• Managing tasks and decisions with regards to digital assets needs.
• Produce valuable ad-hoc reports essential for business process supervision and optimization.

The solution should allow users to access the ECM system using any electronic device – mobile phones, tablets laptops and computers serving a centralized interface.

ECRA urgently needed a seamless solution that can improve their efficiency, transparency and process controls putting them in line with their business objectives without compromising on security and speed of access and utilization of information.

ECM System Expectations & Benefits

In order to gain competitive advantage, organizations need to automate their business processes. Today, gaining access to real-time information is the only way to secure organizations long-term sustainability and business continuity. The ECM System has already started:

– Shortening task implementation time.

– Increasing productivity and eliminate human error.

– Immediately showing cost saving.

– Visible ROI in less than a year.

Why Intalio?

Intalio has more than 25 years of tech proficiency and competence in working hand in hand with a lot of organizations from multiple industries to provide the best digital transformation tools and projects in the market. Our experts’ efficiency and skills has been proven in various international projects that had outstanding successes so far.

Our services are continuous even to post implementation including providing detailed administrative trainings that eases the solution main functionalities. Moreover, we provide full maintenance support to all our products and services.

Where does your organization stand in its digital transformation journey?

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