Gartner® Peer Insights is a widely recognized and reputed peer review and rating platform for business software and service buyers that has made its way into becoming a dependable reference within the software industry for buyers, investors, and providers equally.

The Gartner® Peer Insights ‘Voice of the Customer’ Content Services Platforms report focuses on peer reviews for implementing and running CSPs and shows the qualified vendors, their overall industry rating, review volume, company size, and deployment region.

For Gartner®, Content Services Platforms are “integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation”. With over 30 years of experience, Intalio is recognized by Gartner® as its CSPs are a pillar of its innovations. Content Services from Intalio ensure optimal information governance through a fully-featured AI-powered set of services employing the latest technologies and transforming the way enterprises incorporate their content. Intalio Content Services have revolutionized processes such as content capture, information management, storage, and analytics to provide comprehensive and reliable ECM platforms.

Gartner® Peer Insights rated the best CSP platforms on the market based on their customer reviews, which are subjected to a strict review process to ensure authenticity. In the 12-months period ending on February 28, 2021, Gartner® Peer Insights reported 1,348 reviews and ratings in the Content Services Platforms (CSP) industry. After receiving eligible reviews during this one year, Intalio has scored an overall rating of 4.3 out of 5 stars as of February 28, 2021, in the CSP market. This overall rating reflects current customer satisfaction with the vendor’s product, and Intalio’s rating shows its customers’ overall satisfaction and faith in the quality of its products and its standing in the industry.

At Intalio, we believe that receiving customer reviews is a key asset to providing customized cost-effective products that are built to perfection and a critical priority to an organization’s progress and success. Receiving this valuable input helps us unleash our innovative potential and leave a lasting impact on our customers.

GARTNER®

Founded in 1979, Gartner® is a leading online platform of ratings and reviews, research, and advisory company of IT software and services that are written and read by IT professionals and technology decision-makers. Expanded well beyond its flagship technology research, it provides senior leaders across the enterprise with the indispensable business insights, advice, and tools they need to achieve their mission-critical priorities and build the organizations of tomorrow. Its goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers.

Disclaimer

The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of nor constitute an endorsement by Gartner or its affiliates.

INTALIO

Intalio is a multinational software vendor and a leading provider of Digital Transformation Solutions with an extensive portfolio of customers worldwide ranging from public, financial, healthcare, education, construction, oil & gas, retail sectors, and so on.

Intalio offers a range of products in Content Services, Process Management, and Data Governance. It helps organizations improve the speed, efficiency, and accuracy of business processes by providing next-generation digital transformation and software solutions.

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Many countries started to modernize their judicial system, especially the ones whose legal system is behind on the use of technology in courts and legal departments. However, many lawyers, court clerks, and judges are not familiar with computer technology and still make poor use of it. If the justice system rectifies this issue, they will be able to benefit from incredible opportunities.

Courts and affiliated bureaus worldwide are heading towards digitalizing their work processes through the E-Judiciary system to provide documents that are in compliance with all privacy and security regulations. Legal practice has become more technologically advanced all over the world, and other institutions must follow because delayed justice is justice denied. The aim is to rid the world’s judicial system of delays and strengthen the legal system.

Let us have an inside look at how adopting an electronic system will help the judiciary sector, as well as any field, run more efficiently:

• Turn documents into digital records.
• Store and secure all records in an organized way.
• Reduce costs and errors.
• Have easy access to all documents and gain control over them.
• Facilitate naming, preparing, and handling of files.
• Keep track of page numbers and locations.
• Save time by finding any document quickly.
• Look up and manage requests from phones through an online case management system.

Adopting an electronic system will improve the work environment for employees while also facilitate their work processes. The main challenges that the judicial sector face are a need for information validation and authentication, as well as data protection.

Collaboration and a willingness to learn are needed to ensure that everything runs smoothly, and it takes determination to leave behind paper transcripts and old books. Judicial systems should be easy to use and judges must take the step to digitalize their system to improve the justice system’s effectiveness and time management.

Intalio recognizes the need and responsibility of sectors to provide decisions and processes that are done in a consistent, reliable, and professional way in order to establish integrity and security.

That is why Intalio offers a rich portfolio of content management and process automation solutions that help industries of all sectors reduce time, effort and, money while increasing speed, power, and efficiency.

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Head Quartered in Avenue de Val de Fontenay, France, and initially founded in 1999, Intalio is excited to share that they have joined the Gartner Peer Insights Customer First program for products that include Document Management System and iBPMS in the markets of Content Services Platform and BPM-Platform-Based Case Management Frameworks.

Intalio Executive Quote

“We take great pride in becoming a part of the Gartner Peer Insights Customer First program as we believe that customer feedback is fundamental to an industry’s growth and success. Being a Customer First participant will help shape our products and services and provide an outstanding customer experience,” said Stephanie Azarian, SVP Expertise and Solutions. “We continue to innovate and offer cutting-edge solutions that meet the needs of our customers and we are fully committed to receiving both positive and critical feedback on Gartner Peer Insights”.

About Intalio

We are a multinational software vendor with an extensive portfolio of customers worldwide ranging from public, banking and finance, healthcare, education, engineering and construction, oil and gas, retail sectors, and so on. Intalio’s customer portfolio has elevated the company to become a trustworthy and reliable partner in leading Digital Transformation journeys.

At Intalio, we distribute our products and solutions across North America, Europe, Africa, Asia, and the Middle East. Our main goal is to empower organizations of all sizes and from all sectors to design, deploy, and optimize the most complex business procedures. We are now able to provide our customers worldwide with a richer portfolio of tools and customized solutions to match industry-specific needs.

Intalio is a leading provider of Digital Transformation Solutions with over 30 years of high-quality products and expertise in the CSP domain, with the latest technology in business solutions. We offer a range of products in Content Services, Process Management, and Data Governance, including solutions driven by AI capabilities and cognitive services, as well as different connectors. Our products help organizations improve the speed, efficiency, and accuracy of business processes by providing next-generation digital transformation and software solutions.

Intalio will continue expanding its partnerships with A-class providers and resellers, keeping its promise of providing the best solutions to companies of all sizes and industries across new and existing markets.

Don’t forget to leave your review here!

The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of nor constitute an endorsement by, Gartner or its affiliates.
Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Good information governance requires digitizing your business processes, with that comes heightened transparency and accountability of any organization. Established over the years from obvious results; immediate access to information positively affects in enhancing transparency while empowering your employees immediately increases the accountability of the organization.

It’s a process that any organization whether big or small, old or new; needs to go through to retain all process-related communication within the workflow to make execution easier and faster.

Power in Transparency and Accountability

Without transparency and accountability, your organization will have its workflow disrupted by lack of vision and inconsistency. All employees need to be able to take ownership of their tasks also ensuring that everyone in the department knows what stage they are at and who is responsible for what. Streamlining your business processes to drive better workflow and ensure your team actually achieves the given objective, is achieved through transparency and accountability.

Transparency

Transparency can eliminate unnecessary frustration by offering a clear outlook on the cause of any problem that an organization can face. Blaming each other for a delay or missed deal is done more than owning up to a problem. The second part gets even more complicated as there is no way to determine where the errors happened along the process, causing a delay in achieving company goals and objectives.

Additionally, most businesses rely on getting approval and authorization so the process can move along swiftly to the various departments in the organization. Lack of transparency will surely slow down the operations process and prevent the employees to reach their maximum potential.

Accountability

Accountability is created by transparency. The moment your organization has a clear view of how the approval process works and who is in charge of what, employees can deliberately identify who is accountable for each process. This includes the ability to get information like who opened a specific document and what kind of action they did on it, where the document is being held up and where it needs to go to next. When employees know how to reach the decision process, it creates a momentum that drives the process forward.

On Organization with a Vision

In the past we often focused on solving any delay our organization faces related to external parties. We overlooked the small details that are focused on what happens within the organization like an unorganized workflow process leading to last-minute payment changes, missed deadlines, increased costs, employees not really doing their jobs, and so on.

No organization was able to really reach a solution to solve the issue once and for all without having to digitally transform their business processes. Since the organization lacked transparency and accountability, they are not able to know how to prevent the same mistakes from happening in the future.

Do you want to be an organization without a vision? You choose!

Nothing is better than having options to choose from, however with digital transformation in organizations, you don’t really have the choice unless you ultimately want to fall back and eventually shut down your business. Software solutions aim to help organizations like yours be ahead of the competition, transform the way you do business, and the way different departments work together.

Digital Software Technology

In whichever industry your organization belongs to, modern technology has created ambitious tools to support and generate innovative, practical work on transparency and accountability. Automating your business processes through digital software technology will enhance your organizational management, allowing you take more informed business decisions to increase your output and reduce costs. Automated workflow systems allow for assigning the tasks to the required departments with the ability to monitor the progress of all the projects your organization is undertaking. To give you a real example for a better idea, let’s take Intalio Case Management Software, a dynamic platform designed to improve the performance of personnel within the organization by combining the simplicity of a customizable packaged solution with advanced user features.

Whether you are in the public sector, serving the public, or in a financial institution, or any other, with those tools in place, gone will be the days where you have to run around to collect the requested document and to go many times to submit the application. Today, participants can focus on the case itself or on the task at hand instead of dealing with the hurdles or collecting the information, transferring, tracking the request status, or even manually searching for or reproducing the information.
Along the entire cycle, transparency and accountability are achieved as case managers can track and monitor the progress of a file while involved stakeholders work with the content, respond to the deadline and collaborate with each other in a comprehensive digital workplace!

If You Can Think of it, You Can Make it Happen!

Technology is the tool for this transparency and accountability. Now that there is evidence of failure, employees can no longer disregard failure. All eyes will be on them as they are in charge of getting a specific task done.
Building transparency and accountability needs to be embedded into the culture of the company. The moment technology is introduced with the right mindset, the entire approval chain solves the weakness by speeding up business processes.

It’s time to focus on your organizations transparency and personnel accountability.
Start working smarter.
Get in touch with our experts today!

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Everteam Global Services, the content services provider and software vendor based in France, merged with Intalio and its Intelligent Business Process Management Suites (iBPMS).
The resulting union baring the name of Intalio accelerates the international development of both companies and enables them to strengthen their presence in key sectors, especially in the highly competitive SME market in Europe, Central Asia, and North America.

By combining our strengths and focusing on smart acquisitions, we’ll be able to attain a larger market share and ensure a deeper market penetration in different sectors and key regions. This merger introduced tremendous opportunities by pushing geographical and structural development beyond the MEA region.

At the heart of this sustainable expansion strategy is a dedicated team of engineers and board members led by current group CEO Mr. Antoine Hraoui and specializing in a wide variety of essential industries such as healthcare, education, finance, construction, and more. With the combined talent and expertise of this workforce, Intalio will continue to offer cutting-edge solutions and pushing the limits in the ever-evolving domain of Digital Transformation which has become a cornerstone for organizations around the world.

Intalio bolsters a plethora of offerings and a comprehensive list of services that extend beyond advanced content management to include process automation and data governance. That’s not all, our unique micro-services architecture includes a content-centric application building solution that focuses on business workflow to improve productivity and efficiency.

“By merging Everteam Global Services and Intalio, and building on our respective expertise, we will offer solutions, that will bring further advancements in Content Services and Process Automation while ensuring Data Governance. This new identity will become a major player in the industry, especially in high-growth markets such as Europe and the United States” – Mr. Antoine Hraoui, CEO of Intalio.

Intalio will continuously strive to strengthen its positioning and investments in Big Data and Analytics while integrating them with the Internet of Things (IoT) devices. Our R&D team leverages the power of Machine Learning, Automatic Natural Language Processing (NLP), and Cognitive Services to collect, store, and analyze unstructured data in order to transform it into valuable content.

Moreover, all our solutions will adhere to the industry’s best practices and include the latest advancements in the world such as cloud and blockchain technologies ensuring agile, secure, and smart services for all.

“We want to go further in terms of technological innovations by exploiting the potential of AI and integrating them into systems that can be used to enhance the safety and security of users, organizations, and citizens. We are also working on launching our new concept of the conversational platform (conversation-as-a-platform) based on Deep Learning and optimizing the capacities of our bots. We should make use of the available technologies!” – Mr. Antoine Hraoui.

About Intalio

Intalio is an international software provider with 30 years of innovation in the field of Content and Business Process Automation Services. By combining cutting-edge technologies with AI and Machine Learning to introduce advanced Line of Business solutions, Intalio looks towards becoming a trusted leader in Digital Transformation across the US, Europe, and the MENA region.

To check our latest news follow us on social media.

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Building New Business Models

According to Gartner by 2023, 60% of organizations will depend on EA’s role to lead the business approach to digital innovation. Businesses today are already adopting EA to bring more intelligence into their plan, design and analytics. Enterprise architecture helps the merge between IT and the business world to expand a company’s business portfolio. Through its management of data EA enables businesses to predict future models that would bring return on its investment. Moreover, it helps business expansion in an agile, and cost-efficient manner.

Four Domains of Enterprise Architecture –

Business architecture: business architecture domain defines the company’s strategy, planning and tactic. EA helps manage business processes and operation and help plan a profitable model that provides a clear line of profit. Business architects today collaborate with IT to merge business plan with tech innovation.

Data architecture: helps manage company’s data and provide a solid architecture for analytical opportunities and decision making. This expands the company’s ability to have accurate data driven business plans.
Application architecture: this sub-domain is responsible for the architecture and plan of viable application solution that tackle a specific business problem. Moreover, it supports developers to design intelligent software while managing between business data and technology.
Tech architecture: technology architecture makes sure that the links between the four domains are interconnected and secure. It ensures that applications are successfully deployed and the connection between data and business decisions drives results.

Driving Digital Transformation through Enterprise Architecture –

Successful digital transformation is when the company has the ability to deploy complex applications to ease processes. Enterprise architecture facilitates digital transformation through managing the complexity of IT resources and making sure they are well used for the benefit of the business. It helps transform businesses through the effective use of IT potential to support business operations such as providing better insights with data and ensuring innovation. This makes enterprise architecture an integral part of the company’s digital transformation efforts and an important framework to invest in.

How Intalio can help –

WE HELP organizations accelerate their business evolution by offering software solutions that significantly improve speed, efficiency and accuracy of their processes. We combine world-leading technologies with professional services to provide clients with next-generation digital transformation and software solutions, tackle business challenges related to frontier technologies, and generate significant added value through our innovative solutions exceeding business needs.
The world of enterprise architecture is expanding and most of businesses are adopting it due to its strategic value in the business and IT domains. Through its four domains it can ensure the right track of a successful digital transformation strategy while ensuring that your business is gaining effective business growth.

Let us help you achieve your business potential through our world-class technology solutions!

Get in touch!

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Additionally, EverteamGS-Intalio, has a large responsibility towards their customers to ensure operations continuity and ongoing technical and customer support – so stopping work was never an option.

It’s enough that being in quarantine can have a lot of negative effects on one’s mental health, so working from home during these difficult times can be challenging. Here we are almost a month into working from home, we gathered some fun tips from our employees summarizing their experience on how you can keep the same level of productivity that you had at the office – if not even better – while keeping the work fun and effective.

1)Get an early start:

Wake up early in the morning – like you normally would. It is very easy to stay in bed and procrastinate. Therefore, make sure you wake up early, fix yourself a healthy breakfast and start your tasks immediately as if your life depends on it!

2)You’re going to the office – but you’re not:

You have to pretend like you’re going to the office. So staying in your pajamas is a big NO. Instead, do all the things you would normally do before you head out to the office. Perhaps have a cup of coffee, read the news, meditate, or even workout. Keep those same habits, maybe even work on creating new healthy ones.

3)Fix Yourself a neat working place at home:

Just because you’re working from home, it doesn’t mean you can’t have a space dedicated for your work. Therefore, fix yourself a neat space at home, preferably not on the couch or in bed. Instead, dedicate a room for work and leave the rest of the house for leisure.

4)Keep the teamwork alive:

One of the main challenges is to keep the teamwork alive. Working as a team requires serious communication in addition to some fun here and there. Therefore, in addition to having a “serious” group over a group-chat, create another group-chat for more “casual chats” – things that you would usually discuss while making your cup of coffee at the office in the morning.

5)Plan your day:

Just as you would at the office. Set your agenda and commit to it. Nothing is more satisfying than crossing-off completed tasks. Sticking to a clear agenda helps you structure your day nicely, giving you a better estimate of how much time you need for work and how much time you need for breaks. This leads us to the 6th point!

6)Don’t forget to take a break:

It can be easy to sink into your work as you do it from the comfort of your own home.

Therefore, make sure you take clear breaks. By that, we mean to step away from your working area and perhaps have a chat with someone at home. Cook lunch, or even get a nice stretch. Trust us, it improves your productivity and gives you some time to clear your mind of your workload.

Unfortunately, we do not have a clear outlook on when the corona epidemic will end. Therefore, we do hope that you take those tips seriously to help you get through the difficult times we are in. EverteamGS-Intalio employees are completing their tasks as usual and no project deadline has been interrupted. We sincerely hope for better days. Meanwhile, stay safe and enjoy working from home!

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If your organization has not started taking the “Digital Era” seriously, it’s about time it does, and or stay behind and watch competitors flourish while they generate high profits from sales from a simple investment your organization is yet to make. Digital transformation is on the rise and it’s only onwards and upwards from hereon.

Customers & Businesses Today…

Prior to today, customers were “loyal” to brands. With the shift to digital delivery and experiences, customers expect from businesses a personalized interaction and an enhanced customer experience. Businesses need to know that the customers today have become wiser, more critical and cynical. While brand loyalty has become almost nonexistent, customer experience is the new battleground for businesses.

How Your Business Can Compete…

Customers interact with your businesses on many levels that include – visiting the actual store, browsing the website, speaking to a live agent and so on. These encounters are considered as “touch points” that ultimately make or break the customer experience.

The concept of customer experience is not new, however the rise of new technology has redefined customer experience. For businesses to survive in the digital world, they need to be online, however, online presence is not enough anymore. Therefore, you must be wondering by now, what more can businesses do? How do they ensure the experiences customers go through across all channels are consistent?

Digital Transformation…

Digital transformation does not only benefit the business, but it reaches out to the consumer. After understanding what the customer wants and how they want to interact with your business, it’s up to the business to show the customer how much they “care” for them.

Companies need to start by incorporating more digital elements into their strategy. Using digital transformation wisely, businesses will be able to create better experiences for customers by accommodating online resources, automating specific tasks and collecting data that will eventually help you effectively serve customers.

We Can Help You!

Intalio, being an expert, for more than 25 years in digital transformation and information governance, is able to give you the digital advancement strategy and solutions to improve the customer experience you provide by embedding the latest technology. For now, we can share some small tips like; firstly, embrace automation and acknowledge that it should be part of your customer service strategy. Secondly, make sure ALL your information is online to make it convenient for customers to find the information they need. Thirdly, make sure your offers are relevant to your customers by personalizing the needed content. Finally, get to know your customer well to provide them with value.

Let’s Help You Reach Your Customer Experience Goals! Get in touch!

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